Support and help
Start with setup instructions, find answers in the FAQ, check device compatibility or contact us for help.
Windows & macOS · Free · No account required
Quick entry
Find the help you need
Pick the one that matches what you are trying to do.
Getting started Install the app, run the setup wizard, choose where the archive lives, and finish a first import. Learn more FAQ Answers grouped by task: installation, backup, privacy, data, export, transfer and uninstall. Learn more Compatibility Supported desktop platforms, the data types each phone source provides, and per-source notes. Learn more Contact Email support with a question or describe the problem you need help with. Learn more
Guides
Published guides
Step-by-step walkthroughs, each listing what you need before it starts. More guides are added as features are documented.
- Import How to import an iTunes or Finder backup Import an existing iTunes or Finder backup into Memora Keep. Check the backup, browse supported data and keep the original files intact. Read the guide
- Backup How to back up your Android phone to a computer Copy photos, videos, audio and documents from an Android phone to your Windows PC or Mac with Memora Keep — connect the phone, choose what to back up, and browse everything in Archives. Read the guide
- Browse How to merge WhatsApp chats from multiple accounts Combine WhatsApp chats from several different accounts into one account in Memora Keep — download the app, get the data in, select the accounts and run the merge. Read the guide
- Export How to export WhatsApp chats to PDF Export WhatsApp chats to PDF, HTML or CSV with Memora Keep. Choose conversations and a date range, save the files and check the results. Read the guide
- Backup Free up phone storage with a local archive Make room on your phone without losing your story. Learn how to copy, verify and export personal memories before removing anything from a device. Read the guide
- Backup How to back up an iPhone to a computer Back up your iPhone to a Windows PC or Mac with Memora Keep. Follow the setup steps, check the backup and browse supported chats, photos and messages. Read the guide
- Transfer Android to iPhone WhatsApp transfer guide Follow illustrated steps to back up Android WhatsApp chats on your computer and transfer them to an iPhone through a full-device restore. Read the guide
- Browse How to read WhatsApp chats on your computer Open backed-up WhatsApp conversations in Memora Keep — bubble view, in-chat search, media preview and account merging — with the phone unplugged. Read the guide
Related
Keep reading
- Directory All features Every feature, grouped into six areas, with what is available now and what is planned. Read
- Guides Guides library Step-by-step instructions for backing up a phone, importing data and exporting chats. Read
- Product Product overview See how the app works, which data it supports and what your computer needs. Read